How Can I Contact BALI RATTAN LLC?

Email us at athens@shopbalirattan.com or call us at (660) 223-3886 to speak directly to a customer support representative. You can also visit our contact us page. Our customer service team will be happy to help you with whatever you need! You can also direct message us on Facebook Messenger. We always love to hear from you.

How Do I Check The Status of My Order?

Upon placing your order, please allow up to 1-2 business days to have your order processed. Our fulfillment warehouses pack your ordered items and ship the packages out as soon as possible. Once you order has been shipped, you will receive an email containing your tracking number.  

Why Haven't I Received A Confirmation Email?

If you have not received an email automatically after you placed your order, then that means you must've provided us the wrong email. Please contact us so that we can make the changes necessary. 

Do You Provide A Quality Guarantee For All Products Being Sold?

Quality is guaranteed! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! 

Do You Ship Internationally?

Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us. Our customer service is unparalleled in the industry.

 Can I Return My Item?

Yes, of course. If we shipped the wrong item, or if it arrived damaged, we will re-ship or refund immediately. If you're simply not happy with your order you can also return it. In this case, the buyer will get a refund (excluding shipping costs) as soon as the product is back with us. Please note, that you must contact us within 14 days from the date your order was delivered. For more information please send us an email and we will answer any questions you have.